These Terms and Conditions govern your use of and your access to it. The  following Terms and Conditions outline the “General Conditions” that apply to using Muve’s services,  which can be accessed via the “Website” as well as the mobile application (app) or phone  ( You promise not to use the Website for any illegal or prohibited purpose as  specified in these Terms and Conditions. You acknowledge and agree to all of the terms, conditions, and  disclaimers stated in this notice by using the website. You must stop using the Website and all Muve  Mobility(Pvt) Ltd. software right away if you disagree with these Terms and Conditions.

Counsel The information on the website is not intended to be advice and  should not be used to support any decision that is made or not made. 

Modification of Use The Website or any portion of it may be changed or removed (temporarily or  permanently) by without prior notice. You agree that will not be held responsible for any such changes or removals. This also holds  true for modifications to these terms and conditions, which may be made at any time. Your continued  use of the website after any changes will be considered your acceptance of those changes. 

Links to External Websites There may be links on the website to other  websites that are run and maintained by other parties. Any reference to other websites does not imply  endorsement on our part, and you understand and agree that we have no control over the availability or  content of any linked websites.

Copyright is the owner or licensee of all copyright, trademarks, and other  intellectual property rights in the website and its content (including, without limitation, the website  design, text, graphics, and all software and source codes connected with the website), or may use them in any other way allowed by law. By using the website, you  consent to using the content only for personal, non-commercial purposes. 


Without any representations or endorsements, the Website is offered “AS IS” and “AS AVAILABLE”  without any implied or expressed warranties of any kind, including but not limited to the implied  warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility,  security, and accuracy. As far as the law allows, disclaims all liability for any  indirect or consequential loss or damage (including, but not limited to, loss of profits, business,  opportunity, or data) resulting from or related to the use of the Website. The website  “” makes no guarantees regarding the Website’s ability to operate without  interruption or error, the correction of any bugs, or the absence of viruses or other potentially  dangerous or destructive materials from the Website or the server hosting it.


a) only acts as a middleman to maximize the taxi’s scheduling  service; it does not offer taxi transportation services. Therefore, by consenting to the TAXI  DRIVER’s provision of services, the PASSENGER understands that  is merely a communication tool between the driver and the passenger and has no official  affiliation with the TAXI DRIVER. The user understands and accepts that is not responsible for any actions or inactions taken by any user,  including theft, breaking a commitment due to an act, conversations, and other issues like  users’ effective fulfilment of their assumed obligations and losses that are not tax deductible. By registering and accepting the terms of service, the user recognizes and  accepts that he is using the service at his own risk and at his own expense. According to, each transaction should be carried out sensibly.


a) disclaims all liability for user-inflicted damages and makes no  guarantees regarding the uninterrupted and error-free operation of the system.

b) By using this website, you also agree that is not liable for any  losses or damages to your computer. 

c) You also agree that is not liable for any errors or inconsistencies  in the information it provides with other independent systems that specialize in the GPS,  radar, and related service provision.


a) The user grants and its representative’s indemnity and hold  harmless against any claims, lawsuits, losses, liabilities, damages, and expenses, including  reasonable legal fees and court costs for any harm they may cause.

b) User agrees to defend and hold harmless and its representatives  against any lawsuits or accidental claims, whether brought about by the driver’s fault or  negligence. As a result, Users consent to release and its agents  from all vicarious liability. 

c) Users acknowledge and agree that is not liable for any problems  that may occur during the taxi ride, including mishaps, delays, or uncomfortable conditions.  The website only serves as a scheduling and matching service between its users and taxi  drivers.


a) By using the service of their own free will and unrestricted choice, the PASSENGER certifies  that they understand and accept all responsibility and risk associated with using the  website. 

-The consent to, rejection of, and cancellation of services:

b) When a driver receives a notification for a ride, they have the option to accept or decline  the service at that point. The passenger may terminate the agreement for any reason. Both  parties acknowledge that is not responsible for any delays,  cancellations, inability to cancel the contract, misunderstandings between the driver and  the passenger, or failure on the part of the driver to provide the promised services. 

-The details and dangers of the service are as follows: 

a) The PASSENGER certifies that he or she is aware of all the risks associated with using the  website and hiring services, and he or she agrees to use reasonable caution, as would be  expected of a person who chooses to travel by taxi. 

b) By signing up on their website to participate, the passenger agrees and understands that does not select drivers and that doing so does not attest to the  driver’s suitability to provide the Services in terms of law, physical condition, or mental  health. The PASSENGER acknowledges that the TAXI DRIVER or the TAXI COMPANY provided  the following information: (i) vehicle model; (ii) license plate of the vehicle; (iii) full name;  and (iv) profile picture, among other information. The PASSENGER acknowledges that is not a party to the contractual arrangement between the driver  and the passenger by accepting the Services.



The User agrees that these terms and conditions shall be deemed to apply when the Users use

a) The user’s noncompliance with the recorded voice instructions and‘s inability to provide the services for any reason, including and  without limitation, as a result of malfunction, partial or total failure of any network terminal,  data processing system, computer tele transmission or telecommunications system, or other  circumstances whether or not beyond the control of shall not  subject to liability or loss of any kind incurred by the user in  relation to or in respect of any instructions or operations executed by the user or  purportedly executed by the user. 

b) Even though, the Driver, or the Taxi Company have agreed to  provide the taxi, the User shall not hold liable for any direct or indirect loss or damage that the User may suffer as a result of any failure by, any fault of the Driver, or any fault of the Taxi Company to  provide the taxi to the User within any stipulated time. The User may also have advised or the Driver of the possibility that any such loss or damage  would result if the taxi is not provided at all or within the given time.  

c) In using, the User undertakes to indemnify against and in respect of any and all liabilities, losses, charges,  and expenses (including legal fees and costs on a full indemnity basis) that may incur or sustain, either directly or indirectly, from or by any  reason of or in relation to the use or purposed use of The User  agrees to pay these amounts upon demand.

d) The User can cancel the Hire within 2 Minutes of the driver accepting the trip, you won’t be  charged. However, if the cancellation of booking is done after 2 Minutes or if the  Cancellation made after Driver’s arrival for the location requested, there will be a  Cancellation Charge.

e) You won’t be charged for the cancellation if your driver takes an excessively long time to  arrive. Should you need to cancel a trip after it has started, there will always be a fee. 

f) The cancellation fee will be charged if your driver arrives at the pickup location and waits  more than two minutes, or if you are not there and your driver is unable to contact you. This  implies that even if your driver cancels the trip, the fee may still be charged.


a) The user must pay in cash for the taxi fare (as shown on the meter), parking fees, and any  additional night surcharge that may apply.

b) However, will be indemnified from and against and in respect of  any and all liabilities, losses, charges, and expenses occurred to the driver or Taxi Company  if the user did not have sufficient funds to pay the driver after the hire is completed.

c) On the other hand, standard credit card terms will apply if the user pays with a credit card. 


While technology aids in the speed, dependability, and safety of our rides, people are the most  important aspect of the Muve experience. It’s also a two-way street for our Driver Partners and  Passengers.


Regarding all types of abuse, harassment, or discrimination, Muve has a zero-tolerance policy.


Refusing to provide or accept services on the grounds of someone’s age, marital status, race, religion,  national origin, disability, sexual orientation, sex, or any other trait protected by Sri Lankan law is  unacceptable. Access to the Muve platform may be permanently blocked as a result of this kind of  behavior. 


Both drivers and passengers anticipate proper behavior and respect for personal space. Making  disparaging remarks about a person or group is considered disrespectful. Furthermore, it is deemed  inappropriate to make comments about one’s appearance, inquire about too much personal matters, or  make unwanted physical contact. Anybody who uses the Muve platform to engage in sexual activity or  solicit others may lose their access to Muve in the future. We urge you to respect the privacy and  personal space of other users. Any form of violence will not be accepted. 


The best method to diffuse any potential conflict between you and Driver is to communicate openly and  clearly. Every driver and passenger expect to be treated with civility and respect by other drivers. This  expectation also applies to private property. It is your duty as a passenger to respect your driver’s car  and not purposefully damage it or take anything personal out of it. It is your duty as a driver-partner to  use all reasonable efforts to retrieve any misplaced belongings from your vehicle. It’s advisable to  handle a misplaced item with courtesy. It is not acceptable to charge more for returns of merchandise;  doing so might result in your account being blocked from the Muve platform. 


The primary priority on the Muve platform is the safety of both drivers and passengers. We need the  following in order to ensure everyone in the car is as safe as possible: 


Illegal substances and open alcohol containers are not allowed in drivers’ cars unless specifically  authorized by law. This is a major infraction of Muve’s policy and against the law. Moreover, Muve  prohibits drivers who use the Muve app while under the influence of drugs or alcohol. Please ask the  driver to stop the trip right away and notify Muve if you think the driver may be impaired by drugs or alcohol. The driver may choose to provide transportation to a passenger who is impaired by drugs or  alcohol.

While utilizing our app, Muve forbids any form of human trafficking, including the commercial  exploitation of minors for sexual purposes. Anyone caught doing such could be banned from using  Muve. 

It is your duty as a driver to transport passengers safely while abiding by the traffic laws in your city.  Drunk driving can result in accidents. Thus, if you ever feel worn out, stop and rest. And keep in mind  that experts say that “the only real preventative measure is sleep.” 

safeguard against the dangers of intoxicated driving. It is your duty as a passenger to follow any  applicable seat belt laws in your state. 


Muve demands adherence to all Sri Lankan regulations pertaining to the conveyance of passengers with  disabilities. Nonetheless, the driver is free to decline to transport a passenger with an animal. 


Terms violations may lead to the termination of your Muve account. Kindly notify Muve of any  infractions; we would appreciate hearing your thoughts! Notify us, and we’ll handle it!


Please contact Muve by using the SOS button or the emergency number in your area if you ever feel that  you are in need of immediate emergency assistance. Please let Muve know as soon as everyone is safe  and the authorities have taken care of the situation. When assistance is required, we will provide it and  take the necessary measures, such as assisting law enforcement. 


The majority of the content and a few features on the website are provided without charge to users.  However, retains the right, at any time and for any reason, to restrict access  to any area or feature of the website, with or without prior notice. In addition, maintains the worldwide right, in order to safeguard the interests of and or other website users, to refuse access to any or all of its Services  without prior notice or explanation. The website retains the right to modify  any feature or add new features at any time, as well as to restrict, deny, or grant access to the website  and its features differently to any one user or users.